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We're laserfocused on delivering bold financial solutions and decisions that help Postmates scale and continue its rapid growth as the first ondemand urban logistics platform. WHAT WE DO The Revenue & Business Strategy Team at Postmates works on solving key business problems. Our team mission is to empower the company to achieve its longterm financial objectives, identify new growth opportunities and address key challenges. We utilize datadriven analysis to assess, influence and execute on strategic monetization initiatives in close partnership with crossfunctional leaders. YOUR RESPONSIBILITIES As a Senior Manager on the team, you will provide critical financial and business insights to support Postmates' executive team. Your time will span both strategy (deal analysis and structuring, new initiative sizing, assessment of new monetization streams) and execution (putting plans into action). You are an expert in quantitative analysis who enjoys solving complex and unstructured problems, and you are able to effectively synthesize and present your insights to influence decisions. In this role, you will report into the VP of Revenue & Business Strategy. Your views will be reviewed directly by our executive team and you will have endtoend ownership of key initiatives that shape the future of Postmates. You will work closely and collaboratively with key stakeholders in Finance and across the company to drive effective decision making, while being a mentor to the junior members of the team. You must be personable, curious, proactive and detailoriented with strong technical skills and excellent written/verbal communication abilities. OUR REQUIREMENTS 5+ years of experience in finance or analytics at a tech company, investment banking, venture capital or management consulting (or 3+ years and a Master's degree) Bachelor's degree in a quantitative discipline (CS, Engineering, Math, Economics, Statistics) or MBA preferred Exceptional Excel / data management skills SQL knowledge required Proven history of implementing and executing business ideas Relentless focus on metrics, goals and detail Scrappy and entrepreneurial mindset Topnotch communication, verbal and written skills Capable of operating independently in a remote team environment, effectively managing relationships, deliverables and expectations with your business partners BONUS POINTS Postmates customer Consumer tech experience Strong interest in pricing, supplydemand economics, growth or marketplaces OUR PREFERRED QUALIFICATIONS Bachelor's degree or equivalent work experience. A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1593042554, "id": 1400349, "ats_job_id": "1369337", "name": "Senior Manager, Revenue & Business Strategy", "display_job_id": "REQ194", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "San Francisco, CA", "stars": 0, "department": "Finance & Accounting", "type": "ATS"}, {"locations": ["San Francisco, CA", "New York, NY", "Los Angeles, CA", "Nashville, TN", "Bellevue, WA", "Remote", "Washington, DC"], "t_update": 1603230781, "job_description": ["Interested in Postmates but don't see the perfect job just yet? Well, feel free to use this application and if we find one that's a good fit we will be sure to reach out. WHO WE ARE Postmates enables anyone to have just about anything ondemand. We pioneered the ondemand space and currently serve 3500+ cities with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We're changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn't just an app, it's a way of life and a part of pop culture. We are the O.G. of ondemand and we've given people a new superpower the ability to Postmate anything from anywhere. We're building a movement to make Postmates a verb: Postmate it. A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1587088331, "id": 1233297, "ats_job_id": "1334316", "name": "Keep Me Posted", "display_job_id": "663", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "San Francisco, CA", "stars": 0, "department": "General", "type": "ATS"}, {"locations": ["San Francisco, CA", "Los Angeles, CA", "Bellevue, WA"], "t_update": 1603230781, "job_description": ["Engineering at Postmates We're building groundbreaking tech solutions that power our revolutionary logistics platform to help connect millions of customers with their favorite merchants every day. We're tackling some of the most complex technical challenges in the modern logistics space to unlock opportunities that positively impact the local businesses and communities we serve. WHAT WE DO Postmates relies heavily on our engineering team to realize this vision. Building a software platform that is reliable, scales, and stays agile under demanding product needs is a serious technical challenge. Postmates is a threepart balancing act connecting customers, merchants, and couriers in realtime. If any piece is out of whack, the whole system suffers. Working with the Postmates engineering team offers an opportunity with explosive growth, cuttingedge technology, a highly visible charter, and a cool userfocused product vision. Postmates runs one of the largest realtime delivery fleets in the country and collects a tremendous amount of data about those deliveries. And we view that data to be core to our product roadmap and business processes. This team includes Data Engineers and Data Infrastructure Engineers. We're looking for engineers with a proven track record of shipping highimpact data systems. We care much more that you understand how to build simple, clear, and reliable tools than you have experience with any given toolset or pattern. We love learning, and we expect that you will learn new things and teach us new things as we build out the Postmates data infrastructure. The systems built in this team will have a critical impact on all our data pipelines by helping transition all Postmates services to an eventdriven model, and helping build datadriven products that match our millions of customers to couriers in near realtime. YOUR RESPONSIBILITIES Design, build and operate large scale data infrastructure systems across all environments to store, aggregate and process large amounts of data Implement various ETL infrastructures and guidelines on how to most effectively build and maintain them for reporting, analytics and product features Write maintainable and selfdocumenting code, perform code reviews Build a data platformasaservice for internal consumers, operating on opensource technologies on AWS and GCP Serve in the oncall rotation to make sure our data infrastructure is highly available to all internal customers Support our Applied Machine Learning team OUR REQUIREMENTS Bachelor's degree (or equivalent experience) required Minimum of 5 years of relevant professional experience Experience building on, deploying, and maintaining opensource data infrastructure systems (HDFS, Kafka, Spark, ZooKeeper, Druid, etc.) in production environments Experience with various types of data sources including relational stores such as MySQL, PostgresSQL and NoSQL data stores such as Cassandra or MongoDB and inmemory stores like Redis or Memcache Understanding of distributed systems and principles (consistency, durability, resilience, consensus) Experience working with cloudnative infrastructure on the public cloud (we operate on GCP and AWS) Ability to declare and work with infrastructureascode (all our infrastructure is defined in Terraform or Deployment manager) Ability to write clean and maintainable code (our codebases are in Python, Go, Erlang, and Java) A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1586989487, "id": 1232692, "ats_job_id": "1333624", "name": "Senior Software Engineer, Data Infrastructure", "display_job_id": "REQ141", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "San Francisco, CA", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["San Francisco, CA", "Nashville, TN"], "t_update": 1603230781, "job_description": ["WHO WE ARE Postmates enables anyone to have just about anything ondemand. We pioneered the ondemand space and currently serve 80% of US households with a fleet of more than 600,000 Postmates and the largest network of merchants in the US. We're changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn't just an app, it's a way of life and a part of pop culture. We are the O.G. of ondemand and we've given people a new superpower \u2014 the ability to Postmate anything from anywhere. We're building a movement to make Postmates a verb: Postmate it. WHAT WE DO As an Account Coordinator at Postmates, you play a critical role in executing business for our merchant partners. You'll work hand in hand with Account Managers and operational teams to ensure merchants' needs are supported. This includes orchestrating the initial onboarding setup for multi location partners, aiding in creation/analyzing of reporting, preparing presentation decks and more. This role provides experience in key high level Account Management skills, therefore providing an excellent opportunity to grow within our Account Management division at Postmates. Join us as an Account Coordinator and start your career at this innovative and exciting company! YOUR RESPONSIBILITIES Launch brand partnerships on a national scale Learn reporting systems/processes to provide Account Manager's insight into the health and growth of their partnered accounts Assist key partners with operational and growth strategies to increase sales Identify risks and opportunities across portfolio Prepare merchant presentations for Account Managers' Quarterly Business Reviews. Work crossfunctionally with product managers, sellers, and account managers to identify areas of opportunity in process flow Meet quarterly/annual projectbased goals Assist key partners with operational and growth strategies to increase sales Recurring account management shadowing and training with the goal of advancing through the Account Management organization OUR REQUIREMENTS Gsuite / MS Office proficiency, particularly with spreadsheets Solid work ethic - This includes good attendance, the ability to follow procedures, and excellent organizational skills Familiarity with Salesforce, or other CRM tools Excellent communication skills through various digital communication including email and over the phone Excellent time management skills and the ability to multitask while upholding a high level of accuracy Ability to pull/create reports and analyze data Demonstrated excellent written and verbal communication skills Highly organized with superior project management skills OUR PREFERRED QUALIFICATIONS At least 1 year of experience in a customer facing role Bachelor's degree BONUS POINTS Postmates User Previous restaurant or retail Experience YOUR BENEFITS Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1602193350, "id": 1999838, "ats_job_id": "1449722", "name": "Account Coordinator", "display_job_id": "REQ301", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "San Francisco, CA", "stars": 0, "department": "Business Development ", "type": "ATS"}, {"locations": ["San Francisco, CA"], "t_update": 1603230781, "job_description": ["Postmates runs one of the largest realtime delivery fleets in the country. Building a software platform that is reliable, scales, and stays agile under demanding product needs is a serious technical challenge. Postmates isn't just another ad platform or mobile app for delivering static usergenerated content: We have real customers paying real money for a real service, all in minutes. As a Security Engineer Infrastructure, you will be responsible for securing the Postmates platform and infrastructure. We're looking for an engineer who is well versed in current cryptographic techniques, authentication, and other aspects of network/cloud infrastructure security. Security Engineering Work with various engineering teams and technical stakeholders to perform security reviews, define security requirements and provide recommendations for the enhancement of Postmates web and mobile services (Platform) as well as third party vendor services. Help harden our infrastructure to avoid exploits and privilege escalation. Design and deploy infrastructure for authentication/encryption key management, protocol config and library management, secure networking, logging, threat detection, etc. Instrument systems and the network infrastructure to understand network flow / traffic flow, and detect intrusions. Build reusable, testable, scalable, efficient, and economic security automation tooling. Identify architectural deficiencies and develop/implement vulnerability mitigation strategies to address them. Enhance, implement and maintain vulnerability management tooling and programs. Identify use cases that can be built with existing tooling (SIEM, IDS, FIM etc.) to enhance both security automation and risk posture. Assist in conducting routine network and application penetration testing using familiar tooling such as (Nmap, Nessus, Burp suite, etc.) Familiarity with common compliance standards, such as CIS Benchmarks, PCIDSS 3.2, NIST 80053 and SOC 2. Experience in using REST and gRPC APIs to integrate security technologies, CI/CD and Git/Github (GitOps) DevSecOps workflows. Cloud security experience: Google Cloud Platform (GCP) / Amazon Web Services (AWS) Configuration & Analysis (VPC, IAM, NACLs, Security Groups, Cloud Audit Logs, etc.) Containerization & Secure Configuration Management: Handson experience working with Docker and Kubernetes and securing K8s deployments according to \u201chard multitenancy\u201d guidelines and methods. Development of secure configuration baselines using tools such as Terraform, Saltstack, Ansible, CloudFormation etc. Experience developing Linux Hardening standards: (e.g., Debian, Ubuntu) following community consensus practices such as CIS/Center For Internet Security. Incident Response: Provide support for security incident response function and rotation as needed. Coding Languages: Python, Go, Javascript, etc. Required Experience/Qualifications: 5+ years' experience working with cloud infrastructure, IAM, network and security policies. 5+ years' experience in security code review (Python and related web frameworks, Go, JavaScript etc.) 5+ years in automating security testing and developing security tooling. Knowledge of cloud security concepts and architecture (GCP, AWS) Knowledge of current cryptographic algorithms, cipher suites, threats and mitigations. Bachelor's degree (or equivalent experience) required. An ability to work independently on complex projects. Preferred Experience/Qualifications: Familiarity working within a team scrum / kanban workflow to manage time and improve work efficiency. CISSP, CCSP, CPT, CEH certified. A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1602110447, "id": 1996934, "ats_job_id": "1448652", "name": "Security Engineer, Infrastructure", "display_job_id": "REQ298", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "San Francisco, CA", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["San Francisco, CA"], "t_update": 1603311286, "job_description": ["Postmates enables anyone to have just about anything ondemand. We pioneered the ondemand space and currently serve 80% of US households with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We're changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn't just an app. It's a way of life and a part of pop culture. We are the O.G. of ondemand, and we've given people a new superpower the ability to Postmates anything from anywhere. We're building a movement to make Postmates a verb: Postmate it. The Postmates Product team works on systems that provide the foundation for all of Postmates' business. As a Technical Project Manager for Product, you will partner with engineers and product managers to drive key projects in the engineering domain and deliver them on time, on budget, and with high quality. You'll own project planning, scoping and execution, facilitate communication up, down, and sideways, and drive decision making for the project. You'll represent your projects to executives and work with them on prioritization and escalations. You'll be working on some of the most critical tasks in the company and have the opportunity to make a significant impact on Postmates' success. Every day you'll be making our services and our processes better! OUR REQUIREMENTS Minimum of 5 years of program/project management in software development, including tracking software delivery process using tools and metrics, or experience in software/system engineering Be tenacious. Do whatever it takes to keep your team and the program moving forward Comfortable with ambiguity in a fastpaced environment where teams are empowered to make their own decisions Predict what may be around the corner and visualize relationships and product changes that have to be made to alleviate potential concerns. Passionate about developing partnerships with crossfunctional teams to influence decisions, drive alignment, and prioritization to extend our competitive advantage Outstanding communication and presentation skills, written and verbal, to all levels of the organization Experience building roadmaps, release plans, project plans while managing dependencies and with strong attention to details Proven track record of delivering projects in largescale, distributed production systems and 24x7 production environment Demonstrated ability to manage external/third party dependencies in complex projects Processoriented but flexible in approach Technical proficiency in software development tools NICE TO HAVE CSM certification Experience with Github YOUR BENEFITS Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including health benefits, flexible paid time off, parental benefits, and food perks. A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1602011905, "id": 1937222, "ats_job_id": "1447289", "name": "Technical Program Manager ", "display_job_id": "REQ297", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "San Francisco, CA", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["San Francisco, CA"], "t_update": 1603230781, "job_description": ["Postmates runs one of the largest realtime delivery fleets in the country. Building a software platform that is reliable, scalable, and agile under demanding product needs is a serious technical challenge. Postmates isn't just another ad platform or mobile app for delivering static usergenerated content we have real customers paying real money for a real service, all in minutes. As a Product Manager, you will be responsible for building and optimizing products for our customers, which include buyers, sellers, Postmates, developers and internal teams. We love learning, and we expect that you will learn new thingsand teach new things to the people around youas we build out the Postmates platform together. You will: Drive product vision and direction for your product(s) and help shape the future of the industry as the company grows Collaborate with business leaders to make largescale decisions that impact tens of thousands of Postmates, tens of thousands of partners, and the millions of customers they serve Drive new feature development from start to finish by working with a crossfunctional team of engineering, design, operations, and marketing Establish, track, and measure success metrics after launch and consistently utilize behavior data in making key product decisions Synthesize feedback from internal stakeholders, app users, and market research to optimize the user experience Deliver results by setting goals, priorities, and processes that align PMs and engineers across your team and the organization You have: Three to six years of experience building and delivering highly successful products Technical knowhowyou have a solid understanding of how software is made and how it works Leadershipyou can motivate your teammates to create amazing products and processes. You're great at making tough decisions in a sea of ambiguity and keeping everyone on track Superb communicationyou have excellent written and verbal communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume The ability to apply your skills and experience to company objectives so that you can resolve complex issues in creative and effective ways Experience working on complex issues where analysis of situation or data requires an indepth evaluation of variable factors The ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results Even better: A Master's degree (or higher) in a technical or quantitative field A software engineering background Design experience Experience with analytical tools SQL, Python, etc Experience in ondemand, commerce, or restaurant industry Competitive salary and generous stock option plan Whatever computer, monitor, standing desk, keyboard mouse you need Contribute to open source projects (full support to release and contribute to projects) Incredible office in San Francisco close to mass transit A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1601674522, "id": 1854931, "ats_job_id": "1443432", "name": "Product Manager", "display_job_id": "REQ292", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "San Francisco, CA", "stars": 0, "department": "Product", "type": "ATS"}, {"locations": ["San Francisco, CA"], "t_update": 1603230781, "job_description": ["People at Postmates We're the community builders, advisors, and champions of Postmates culture and values. We nerd out over bold ideas that create an incredible place to work for our people. Every day, you'll find us designing, experimenting, and delivering high impact programs that inspire and empower our people to do the best work of their lives at Postmates. A day in the life Our People team is looking for a Compensation Manager to join us in designing, implementing and managing competitive compensation programs to attract and retain top talent globally. This role supports all aspects of compensation policies and practices which includes salary administration, job evaluations, market pricing, equity reviews, and other related compensation policies and programs. What you'll get to tackle Participate in the design, implementation and management of new and existing compensation programs, policies and procedures including base pay, short and longterm incentive programs. Support People Business Partners, Recruiters and senior leaders in resolving compensation issues based on our pay philosophy and internal and external data. Stay on top of compensation trends and compliance by managing survey submissions, conducting data analysis, and networking internally and externally. Assist in the administration of the annual and midyear performance review cycles. Ensure accuracy of data and seamless integration of systems with compensation processes. Challenge yourself to improve existing programs to drive desired business results and better serve our employees. You'll thrive in this role 4+ years of experience in a consulting or inhouse compensation role Knowledge of current compensation practices and trends including analysis and/or design of compensation plans Excellent written and verbal communication skills, including interpersonal and presentation skills Advanced proficiency in Excel and strong knowledge of MS Office (Word, PowerPoint) Experience working in a fast paced, high performance culture where the business is constantly evolving Incredible eye for detail & an exceptionally high bar for quality Bachelor's degree in economics, business, finance, human resources or STEM Certified Compensation Professional designation (CCP) or advanced degree desired A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1600118265, "id": 1799620, "ats_job_id": "1427475", "name": "Compensation Manager ", "display_job_id": "REQ287", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "San Francisco, CA", "stars": 0, "department": "People", "type": "ATS"}, {"locations": ["Nashville, TN"], "t_update": 1603230781, "job_description": ["RealTime Analyst Lead Workforce Customer Experience at Postmates We're the face of Postmates delivering relevant, reliable support to help millions of customers and merchants we serve every day to unlock the best of their cities and their lives. We challenge ourselves to think outside of the box to create innovative solutions and experiences that delight our customers and help change delivery for good. Our Operations Strategy team solves key business problems by using data to help the company make the right decisions, address key challenges, and identify new ways to grow. As part of that team, you'll be responsible for monitoring call volumes, service levels, and scheduled agent activity. This role requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives. You'll make Postmates the best ondemand logistics platform in the world by ensuring that we have appropriate coverage to meet our aggressive SLAs 24 hours a day, 365 days a year. Monitor and identify appropriate actions to ensure Service Level goals are met; sending communication to management, root cause analysis, same day schedule shifts Responsible for PTO management, shift coverage changes, break optimization, lunches, and training. (meetings, coaching, training, break/lunch optimization) Responsible for data entry information that originates from Tymeshift, Aspect Performance Management Suite, UJet, and other data sources. (new hires, realignments, configuration changes) Realtime identification and documentation of agent performance and behavior (Root cause evaluation and analysis reporting). Onboarding and training of new RTA team members. High school diploma required; Associates degree or higher preferred. 12 years of direct people management experience in a contact center environment. Intermediate to advanced knowledge of Microsoft Excel and PowerPoint required. 12 years of experience working with standard workforce management systems (Aspect, NICE, etc). 12 years of experience working with contact center ACD's (Avaya, Cisco, UJet, etc). Ability to provide 1stlevel enduser support of workforce systems Good judgment, a high level of confidence, attention to detail, and a commitment to confidentiality required. Open to remote candidates based on experience A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation."], "t_create": 1598972956, "id": 1664750, "ats_job_id": "1416224", "name": "Real-Time Analyst Lead", "display_job_id": "REQ283", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Nashville, TN", "stars": 0, "department": "Customer Experience", "type": "ATS"}, {"locations": ["Vancouver, British Columbia, Canada"], "t_update": 1603230781, "job_description": ["Postmates X At Postmates X, we're reimagining how things move in cities. Serve, our personable sidewalk delivery robot, is our vision for the future of delivery. It's designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks, to save energy, reduce emissions, reduce traffic, and make deliveries faster and cheaper. Why move twopound burritos with twoton cars? A day in the life As a Senior Product Manager, you will create a roadmap of robot capabilities. You will shepherd projects from conception to launch and optimize postlaunch to improve delivery efficiency. You might spend your morning observing an Alpha feature being tested on the streets of LA, discuss delivery pain points with the Ops team, and then run queries to validate your theories. Then spend your afternoon brainstorming with the Design team and the Hardware team on opportunistic updates to the robot. Jump in to scope a feature identifying hazards on the sidewalks leveraging computer vision. End your day by modeling the Alpha features' expected impact to delivery efficiency and iterate on obstacle avoidance requirements with the Navigation team. There will be no 'routine' days, but you can count on each day being crossfunctional and fastpaced. Own the product vision for features that push forward the delivery efficiency and reliability of the robot including prioritization and scope Work with different teams (Cognition, Navigation, Mapping, Ops, Design among others) to evolve what the robot can do, from improvements to obstacle avoidance and routing to autonomous expressions based on situational awareness Develop requirements and user stories that distill real world events, stakeholder feedback, technical tradeoffs, and data analysis into actionable features Proactively identify product gaps and business opportunities You'll thrive in this role You know what good looks like Excellent communicator with the ability to quickly craft requirements that concisely articulate the problem and approach 5+ years shipping features, products, and/or product lines as a Product Manager/Product Owner Experience partnering with diverse Engineering discipline whether AI, robotics, streaming platforms, and/or others Technically fluent, comfortable discussing technical approach and tradeoffs Proficient at writing queries and excited about diving into the data Bonus points Experience with Hardware and Software products Previous experience supporting live services or product lines with multiple iterations A bit about us Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industryfirst leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gigeconomy workers as well as the underserved in the communities where we work. How will you help us change delivery for good? Postmates has your back. In our impactfirst work environment, we value huge company vision. As you strive to build the future with us, we'll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks. Postmates is proud to be an equal employment opportunity and affirmative action employer. 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